Frequently Asked Questions

  • Once you’re set up, you will receive an email invoice from both Stripe (for Link Surge services) and siptrunk.com (for your SIP service). From there, you can create accounts and securely add your payment details. Credit card, ACH, or bank transfer. Through these portals, you can also enable automatic billing to keep payments seamless.

  • Link Surge bills you for managing, hosting, and supporting your cloud phone system. This covers ongoing technical support, system configuration, and reliability.
    siptrunk.com bills you directly for your SIP services, including phone number ownership (DIDs), call minutes, and usage. You are in full control of your usage and numbers, and charges are based on your call activity.

  • You’ll be able to make payments securely through your online customer portal. Just log in, go to the Billing section, and follow the steps to submit a payment. We support multiple payment options (credit/debit card, ACH, and more) so you can choose the method that works best for you.

  • We accept:

    • All major credit cards (Visa, Mastercard, American Express, Discover)

    • ACH bank transfers

    • Wire transfers (on request)

    • PayPal (optional depending on your setup)

  • If you need to change your card, bank account, or other billing details, you can do this through Stripe. Log into the Stripe customer portal using the link provided in your invoice email, select Payment Methods, and update or replace your saved information. The new details will be used automatically for future payments.

  • Invoices for your Link Surge services are always available in Stripe. You’ll receive an email notification when a new invoice is generated, and you can download or view it anytime through the Stripe portal.
    For siptrunk.com services, you can log into your siptrunk.com account directly, where all of your call usage and DID billing invoices are stored and available for download.

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